Refund policy
Clear, fair terms on advance payments, cancellations and how refunds are processed.
This policy is provided in English. If a translation is provided for convenience and there is any conflict, the English version applies.
Advance (partial) payments
For website and development projects, Geeks Crew collects an advance of 50% of the total project value. Once we have booked the domain, set up hosting and shared the basic design, this advance is non-refundable.
Exception: the 50% advance is fully refundable if we have not booked the domain, set up hosting and shared the basic design within 72 hours of the order being placed.
Balance (final) payment
The remaining 50% is collected after the work is successfully completed and approved, and is non-refundable.
Digital marketing and SEO services
You can cancel digital marketing or SEO services at any time. We will not bill you for future months beyond one upcoming month, which is not refundable because the work has already been planned or prepared. Present and past months are also non-refundable as the service has been performed.
If you cancel and request a refund within 48 hours of first purchasing or renewing, you will receive a full refund for that month. After 48 hours you are responsible for that month's fee, but you will not be billed for future months.
Hosting
Hosting fees are non-refundable once the website is live, as described in our Terms of Service.
How refunds are paid
Approved refunds are returned to the original payment method — credit card, debit card, UPI or net banking. We initiate refunds within 5 working days of approval; your bank may take a further 7–10 working days to reflect the amount. If there is a delay after we confirm the refund, please contact your bank.
Requesting a refund
Email us with your order or invoice number and the reason for your request. We aim to respond within two working days.
Questions about this policy? Email contact@geekscrew.com or call +91 86993 33557.
